Within Australia, delivery is free.  Orders over $100 are usually sent by express post. For orders under $100 they will be delivered by "regular post" (for free) - or there is an option to pay $5 for "express post" delivery (which includes tracking).   

For international orders, delivery is by Australia Post, and the actual postage cost is charged.  The postage cost is based on the weight and destination of the order... so after placing an order, I calculate the postage cost and advise you for approval - BEFORE I charge credit cards.

Most orders are sent within 2 business days of the order being placed.

Most orders are sent by express post, with Australia Post.

We are located in Melbourne, Victoria - and if you are located within the "postcode network" you should receive your order within 1-2 business days of it being posted.   If you are located outside of the postcode network, or if your order has been sent by regular post... it may take a little longer.

If there is any problem with your order (ie: we have temporarily run out of a product you order).... then we will contact you (by phone or email) to advise the situation and seek the best option for you.

We ship anywhere in the world.

But, there are official Ahava online stockists around the world and it is generally cheaper to purchase from within your own country if a stockist is available.  International postage from Australia can be quite expensive.   

• Credit card - Visa or Mastercard     (Sorry, Diners Club and American Express are NOT accepted) 
• Pay Pal
• Bank Deposit 
• Cheque or Money order

This site is protected by Verisign, and is totally secure.  Credit Cards are not charged by the website.  I manually charge credit cards and send the credit card receipt with the order.

This website is protected with 128-bit Verisign Secure certificates.  This is the highest level of protection available for encryption.  The website is also protected by a top-of-the-line firewall to prevent the site from being hacked.  The information you provide on this website is always protected and secure to the highest degree possible.

Yes.   
The owner of www.deadsea.com.au is a fully qualified beauty therapist (for more than 15 years).   Jodie is always happy to assist you with your skincare questions, and can provide you with recommendations over the phone (1800 226 409)  or email:  info@deadsea.com.au

 Yes.

Although ALL our products are hypo-allergenic and tested on sensitive skin....  we know that there is still a chance someone might react, or just not like the product they have purchased.

If this is the case, you can return the product (with at least 50% of the product remaining) within 30 days and receive full money back or exchange.   Return postage costs are the responsibility of the customer. 

If an item is damaged in transit - please contact us immediately.  Phone: 1800 226 409 or email:  info@deadsea.com.au

Of course.  We are the official Australian online retailer for Ahava, Anna Lotan and Fresh Look products.   The products are produced in Israel, and imported by Ahava Australia/Skin Factors (the Australia distributor).   You can verify this by contacting Ahava Australia on 1800 824 282  or info@ahava.com.au.   As their website states, they will not refund or exchange products that are purchased online from any other website other than this one.

Be careful of where you purchase Dead Sea products.  Some may not be genuine.  Some may be very old stock.  We cannot provide any support, refund or exchange if you purchase Ahava, Anna Lotan or Fresh Look products from another supplier. 

 No... I am purely an online retail outlet.

If you are a beauty salon looking to stock these products, you need to contact Ahava Australia/Skin Factors on 1800 824 282 or email:  info@ahava.com.au.    After confirming you are a business, they will be able to provide you with information about minimum order quanitity etc.  Note that they do not sell retail items to individuals. 

Around September 2011, Ahava went through a 'rebranding' process where they changed the look of their products.  Some products have undergone formula changes as well (so that all products are Paraben free, SLS/SLES free). 

For details of the changes please review this page:   http://www.deadsea.com.au/old_products.html 

Around September 2011, Ahava went through a 'rebranding' process where they changed the look of their products.
Most products changed their 'name' as well as the packaging.
Some products have undergone formula changes as well (so that all products are Paraben free, SLS/SLES free).

For details of the changes please review this page: http://www.deadsea.com.au/old_products.html 

Absolutely not. 

All Ahava products are:

• Paraben Free
• Allergy tested
• Produced without petroleum, harsh synthetic ingredients or GMO's
• SLS/SLES free
• Approved for sensitive skin
• Never tested on animals
• Contain no animal ingredients