Frequently Asked Questions

If you have a question, please send me an email. I will respond personally... and if it is suitable for this page, I will add the question & answer to this site.

Collapse All / Expand All

How much does it cost to have items delivered?

Within Australia, standard delivery is free for all orders over $100.
Orders under $100 will incur a $5 delivery cost. (extra charge for express post)
Orders are usually sent within 2 business days of order being placed, and will be sent by courier, unless you have a PO box - which can only be sent by Australia Post.

If you would like your order to be sent by express post... you can pay an additional $5 for express delivery (by Australia Post). Please note: it is only express if your postcode is within their "postcode network". Sometimes it is quicker to have your parcel sent by the courier, than it is by Australia Post "Express".

For international orders, delivery is by Australia Post, and the actual postage cost is charged. The postage cost is based on the weight and destination of the order... so after placing an order, I calculate the postage cost and advise you for approval - BEFORE I charge credit card.

When will I receive my order?

Most orders are sent within 2 business days of the order being placed.

Orders are sent by courier, unless it is a PO Box (which have to be sent by Australia Post). All parcels are trackable and can take from 2-10 days to arrive. We are located in Melbourne, so some states (like WA) may take longer to arrive.

Parcels can be sent to residential or business addresses. If someone is not home at the time of delivery, the parcels will usually be "safe dropped". If you do not want your parcel to be safe dropped - please mention this when ordering and we will ensure that the courier will not leave your parcel.

You are welcome to contact us by phone (1800 226 409) or email (info@deadsea.com.au) if you have not received your products within 5 business days of placing the order. We are happy to provide the tracking number.

If there is any problem with your order (ie: we have temporarily run out of a product you order).... then we will contact you (by phone or email at the time of the order) to advise the situation and seek the best option for you - BEFORE any part of the order is sent to you. We rarely run out of products - but on the rare occasion that we do... we will not charge you for a product that is not in stock.

Where do you ship to?

We ship anywhere in the world.

International postage from Australia can be quite expensive, although we will only charge actual postage costs. We will ALWAYS advise you of the international postage costs and get your approval BEFORE we charge your credit card or post anywhere outside of Australia.

What are the methods of payment?

Credit card - Visa or Mastercard (Sorry, Diners Club and American Express are NOT accepted)
Pay Pal
Bank Deposit
Cheque or Money order

This site is totally secure and you will see the padlock at checkout. Credit Cards are not charged by the website. I manually charge credit cards and send the credit card receipt with the order.

Is this website secure?

This website is protected with 128-bit Secure certificates. This is the highest level of protection available for encryption. The website is also protected by a top-of-the-line firewall to prevent the site from being hacked. The information you provide on this website is always protected and secure to the highest degree possible.

Can someone recommend the correct products?

Yes.
The owner of www.deadsea.com.au is a fully qualified beauty therapist (20 years experience). Jodie is always happy to assist you with your skincare questions, and can provide you with recommendations over the phone (1800 226 409) or email: info@deadsea.com.au

Is there a guarantee with the products?

Yes.

Although ALL our products are hypo-allergenic and tested on sensitive skin.... we know that there is still a chance someone might react, or just not like the product they have purchased.

If this is the case, you can return the product (with at least 90% of the product remaining) within 30 days and receive full money back or exchange. Return postage costs are the responsibility of the customer.

If an item is damaged in transit - please contact us immediately. Phone: 1800 226 409 or email: info@deadsea.com.au

Are your products genuine?

Of course. We are the official Australian online retailer for Ahava, Anna Lotan and Fresh Look products. The products are produced in Israel, and imported by Ahava Australia/Skin Factors (the Australia distributor). You can verify this by contacting Ahava Australia on 1800 824 282 or info@ahava.com.au. As their website states, they will not refund or exchange products that are purchased online from any other website other than their authorised online retailers.

Be careful of where you purchase Dead Sea products. Some may not be genuine. Some may be very old stock. We cannot provide any support, refund or exchange if you purchase Ahava, Anna Lotan or Fresh Look products from any another supplier.

Do you sell wholesale products?

No... deadsea.com.au is purely an online retail outlet.

If you are a beauty salon looking to stock AHAVA or Anna Lotan products, please contact Skin Factors on 1800 824 282. After confirming you are a business (ABN, beauty qualifications), they will be able to provide you with information about minimum order quanitity etc. Note that they do not sell retail items to individuals.

If you are looking to purchase wholesale H&B Dead Sea products - please contact 0402 033 382.

Are any of products tested on animals?

Absolutely not.

All Ahava products are: